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If an event is cancelled by a circuit operator or in the case of airfields by ourselves due to adverse weather conditions then our Contingency Plan kicks in.
1) Firstly we would endeavour to let everyone concerned know as soon as possible by notice on our website. It is always a good idea to check the website before leaving home at any time of the year.
2) We send out a blanket email to all involved, so please make sure we have an active email address when you book. Please check your emails before travelling.
3) If the cancellation is made less than 18 hours before the event Sign On time. We start telephoning / texting all involved using the information you have provided in your Booking Form (this is why we ask the questions on the form).
4) Clients are then offered a choice of options :-
a) On events with an base entry fee in excess of £150 a full credit or a refund (less a £20 admin fee) will be offered. You decide.
b) On events with a base entry fee below £150 a full credit only will be issued for the entry fee value for use against a future Javelin Trackdays Ltd event or service. The credit will be valid for a period of 6 months from the event date.
It should be noted that if a client cancels a booking prior to an event being officially cancelled by the Venue Operator or Javelin Trackdays Ltd then our normal Terms & Conditions will apply. There will be no retrospective refund or credit.
In any situation our priority will be to inform clients of a cancellation as early as possible to save travel and incidental expense. It is reasonable to expect that Javelin Trackdays Ltd, Venue Operators or their agents can only be held responsible for the event itself. Any additional / incidental expenses incurred as a result of booking such as accommodation, travel costs etc are the responsibility of the client.
The Event Instructions that we email out to all participants also have our Emergency Phone Numbers listed. Please do not ring these regarding credits etc.
No hidden catches just simple customer service.
It should also be noted that the website will always be the first thing to be updated in the event of a cancellation, we will not disclose any information over the phone before the site is updated so calling will not get you any advance information prior to an announcement.